Efficient it is advisable to use software that can be used to centrally manage all customer ratings from all platforms. In this way your team can manage all assessments in a centralized manner saving an enormous amount of time. Smart Insights from Uberall How to use your customer ratings for successful and sustainable business growth More efficient brand control thanks to smart insights Great news for all Uberall Engage users you can now benefit even more from your customers online reviews We ve added two new widgets to your dashboard that show the keywords that appear most frequently in your customer reviews and what average star rating they are associated with.
These new insights are key to understanding what customers whatsapp mobile number list love about your business and what areas they think you can improve. Meet our two new widgets Analysis of reviews This widget shows a list of the top keywords that keep popping up in your customer reviews the overall percentage of reviews in which the word appears the average value of the star ratings that contain this word Recognize which words are trending in your reviews. Average rating over time Shows the development of the average star rating over a freely selectable period of time. Everywhere blog image What this means for your company The powerful new widgets in the Uberall dashboard enable you to gain clear insights into your business and derive immediately actionable actions that have an immediate impact on your customer relationships.
Smart Insights revolutionizes the way you analyze your customer reviews enabling you to Analyze your reviews quickly and easily Going through countless individual reviews can be overwhelming and lead to inaccurate conclusions about customer needs. With smart insights you can quickly identify and fix your customers most pressing issues. Find out more about your target market Seeing your business through the eyes of your customers can provide valuable insights into customer needs and thus new potential for your company Be more strategic about your reviews First focus on common words in your negative reviews. This helps you to improve the customer experience at your locations in a targeted manner and thus also the level of your star ratings.